RentCafe is an easy and secure online services offered to residents of AHMC properties. It allows you to log in securely to your Resident Portal, save time and go paperless with online rent payments, maintenance requests etc. Keep track of your payments by checking their status and history.
On the go? Download the free RENTCafé Resident App, available on both iTunes and Google Play. The app allows you to log in securely to your resident account and manage your apartment information and services from anywhere, 24/7.
If you do not have rentcafe account, please contact your property manager to set it up.
When is rent due?
RENT IS DUE MONTHLY ON THE FIRST DAY OF EACH MONTH! Please refer to your tenant handbook for any questions regarding late rent payments.
Where do I pay my rent?
Rent shall be mailed DIRECTLY to the AHMC Corporate Office.
P.O. Box 229
Eau Claire, WI 54702-0229
Do you accept cash for rent payments?
Rent shall be paid with check or money order payable to AHMC. No cash payments are accepted
What happens if I do not pay my rent?
If rent is not paid and no prior arrangement has been made, an eviction shall be filed, in which case the resident it responsible for court costs as well.
What is considered a maintenance emergency?
In case of emergency please contact your appropriate on-site personal immediately.
All other maintenance requestes should be submitted by filling out a maintenance request form and submitting it to your property director.
How do I file a complaint?
All complaints regarding neighbors, apartments or the property should be directed IN WRITING to the attention of the Property Manager, or mailed to the corporate office. The complaint will be investigated and handled accordingly.
What if I want to install additional cable/phone/internet jacks?
You must first obtain permission in writing from your property director.
How does my garbage disposal work?
Some apartments are equipped with garbage disposals. Hard items such as fruits, bones, corn cobs, or metal are NOT to be put in the disposal. Damage by misuse of Tenant will be charged to Tenant. Service calls due to jams caused by the tenant will also be charged to Tenant.
What do I do if there is a fire alarm?
If applicable, the fire alarm is activated by pulling the station lever in the hallway, lobby, or apartment. This alarm will sound through all common areas. Whenever this alarm sounds, EVERY person should immediately evacuate the building and proceed to a location at least 100 feet away from the building. To ensure your safety, fire alarm drills or tests may be conducted. Any false alarms will be prosecuted to the fullest extent of the law.
What do I do if I want to get a pet?
No dogs, cats, birds, or other animals may be kept in the apartment or on the premises unless an exception is made IN WRITING by AHMC. The ability to have a pet is based upon a decision of the owners and not AHMC. Not all properties are allowed to have pets.
The special privilege of maintaining a dog, cat, bird, or fish in a facility operated by AHMC shall be subject to the rules set forth on our Pet Policy. Pet Policy rules are available here, or by requesting a copy from your property manager.
How can I conserve energy in my apartment?
What is not allowed in my apartment?
Why should I get renters insurance?
“You maybe liable for damage that you do to the apartment and that you occupy; you have an investment in the clothing, dishes, furniture and appliances that you own.”
How do I give notice to vacate?
All Tenants must give a WRITTEN notice as specified in their lease prior to moving out. This notice must be postmarked by the date specified in your lease. WRITTEN NOTICE must be sent to AHMC, 3806 Oakwood Hills Parkway, Suite 1, Eau Claire, WI 54701. Download an intent to vacate form here.
What do I do at move out?
When do I get my security deposit back?
Your security deposit will be returned within 21 days of your lease expiration date.
What if I have other questions? Who do I contact?
Please contact your Property Manager/Director, the AHMC Office, or please refer to your resident handbook by clicking here