Residents Online Services (RENTCafé Online)


RentCafe is an easy and secure online services offered to residents of AHMC properties. It allows you to log in securely to your Resident Portal, save time and go paperless with online rent payments, maintenance requests etc. Keep track of your payments by checking their status and history.

On the go? Download the free RENTCafé Resident App, available on both iTunes and Google Play. The app allows you to log in securely to your resident account and manage your apartment information and services from anywhere, 24/7.

If you do not have rentcafe account, please contact your property manager to set it up.




FAQ's


When is rent due?
Where do I pay my rent?
Do you accept cash for rent payments?
What happens if I do not pay my rent?
What is considered a maintenance emergency?
How do I file a complaint?
What if I want to install additional cable/phone/internet jacks?
How does my garbage disposal work?
What do I do if there is a fire alarm?
What do I do if I want to get a pet?
How can I conserve energy in my apartment?
What is not allowed in my apartment?
Why should I get renters insurance?
How do I give notice to vacate?
What do I do at move out?
When do I get my security deposit back?
What if I have other questions? Who do I contact?


When is rent due?
RENT IS DUE MONTHLY ON THE FIRST DAY OF EACH MONTH! Please refer to your tenant handbook for any questions regarding late rent payments.

Where do I pay my rent?
Rent shall be mailed DIRECTLY to the AHMC Corporate Office.
            AHMC
            P.O. Box 229
            Eau Claire, WI 54702-0229

Do you accept cash for rent payments?
Rent shall be paid with check or money order payable to AHMC. No cash payments are accepted

What happens if I do not pay my rent?
If rent is not paid and no prior arrangement has been made, an eviction shall be filed, in which case the resident it responsible for court costs as well.

What is considered a maintenance emergency?

  1. Flooding caused by a plumbing breakdown
  2. Lack of heat in winter
  3. Damage caused be fire, wind, or storm
  4. When security has been breached or is threatened
  5. Backup of sewer
  6. Electrical Failure

In case of emergency please contact your appropriate on-site personal immediately.
All other maintenance requestes should be submitted by filling out a maintenance request form and submitting it to your property director.


How do I file a complaint?
All complaints regarding neighbors, apartments or the property should be directed IN WRITING to the attention of the Property Manager, or mailed to the corporate office. The complaint will be investigated and handled accordingly.

What if I want to install additional cable/phone/internet jacks?
You must first obtain permission in writing from your property director.

How does my garbage disposal work?
Some apartments are equipped with garbage disposals. Hard items such as fruits, bones, corn cobs, or metal are NOT to be put in the disposal. Damage by misuse of Tenant will be charged to Tenant. Service calls due to jams caused by the tenant will also be charged to Tenant.

  1. Turn water on prior to turning on disposal.
  2. Let water run 15 seconds after disposal is shut off.

What do I do if there is a fire alarm?
If applicable, the fire alarm is activated by pulling the station lever in the hallway, lobby, or apartment. This alarm will sound through all common areas. Whenever this alarm sounds, EVERY person should immediately evacuate the building and proceed to a location at least 100 feet away from the building. To ensure your safety, fire alarm drills or tests may be conducted. Any false alarms will be prosecuted to the fullest extent of the law.

What do I do if I want to get a pet?
No dogs, cats, birds, or other animals may be kept in the apartment or on the premises unless an exception is made IN WRITING by AHMC. The ability to have a pet is based upon a decision of the owners and not AHMC. Not all properties are allowed to have pets.

The special privilege of maintaining a dog, cat, bird, or fish in a facility operated by AHMC shall be subject to the rules set forth on our Pet Policy. Pet Policy rules are available here, or by requesting a copy from your property manager.


How can I conserve energy in my apartment?

  1. When you leave your apartment, turn the thermostat up in the summer, and down in the winter.
  2. When you leave for the weekend or for extended periods of time, turn the thermostat up to 85 in the summer and down to 60 in the winter.
  3. When you leave a room, simply turn off the light.
  4. Reduce the wattage in your light bulbs.
  5. Keep doors and windows closed in order to conserve heat and air conditioning.
  6. When using dishwashers, and washers and dryers, wash and dry a full load rather than a partial load.
  7. Make sure nothing is blocking the return air vents.
  8. Close drapes or blinds on the sunny side of the apartment.
  9. Do not allow water to run continuously while showering, washing dishes, etc. Draw only the amount needed.

What is not allowed in my apartment?

  1. No dogs, cats, birds or other animals unless an exception is made in writing by AHMC, and a pet policy is signed and a special pet fee has been paid. Not all AHMC properties allow pets.
  2. Flammables (gasoline, solvents, etc) may not be kept in the dwelling unit or common areas.
  3. NO painting without written consent from AHMC
  4. No washer/dryers are permitted in the apartments unless washer/dryer hookups are provided wihin the apartment.  If washer/dryer hookups are provided, no washer/dryers may be hooked up with out proof of renters insurance. Absolutely NO portable dishwashers are permitted.
  5. Live Christmas trees are NOT permitted within the unit. Artificial trees are allowed.

Why should I get renters insurance?
“You maybe liable for damage that you do to the apartment and that you occupy; you have an investment in the clothing, dishes, furniture and appliances that you own.”

How do I give notice to vacate?
All Tenants must give a WRITTEN notice as specified in their lease prior to moving out. This notice must be postmarked by the date specified in your lease. WRITTEN NOTICE must be sent to AHMC, 3806 Oakwood Hills Parkway, Suite 1, Eau Claire, WI 54701. Download an intent to vacate form here.

What do I do at move out?

  1. You must leave your forwarding address with the Property Manager/Director
  2. You must return ALL keys, garage door openers, etc. to the Property Manager/Director
  3. When vacating your apartment please make sure that all appliances, counters, cabinets, carpets, etc. are cleaned to move-in condition.

When do I get my security deposit back?
Your security deposit will be returned within 21 days of your lease expiration date.

What if I have other questions? Who do I contact?
Please contact your Property Manager/Director, the AHMC Office, or please refer to your resident handbook by clicking here